Information We Collect

We collect several types of information to provide you with the best possible experience. Being upfront about what we gather helps you make informed decisions about using our services.

Information You Provide Directly

When you sign up for our courses or contact us, you voluntarily share details like your name, email address, phone number, and educational background. If you enroll in programs, we might also collect payment information and professional experience details.

Automatically Collected Information

Our website collects certain technical data automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to understand user behaviour and improve our platform.

How We Use Your Information

The information we collect serves specific purposes. We don't use your data for random reasons — everything has a clear function.

• Processing your course enrollments and managing your educational journey with us
• Communicating about program updates, schedule changes, or important announcements
• Responding to your questions and providing customer support
• Improving our website functionality and course offerings based on user patterns
• Sending relevant educational resources and program information (only if you've opted in)
• Meeting legal obligations and protecting against fraudulent activity

Marketing Communications

We'll only send promotional emails if you've given us permission. You can unsubscribe anytime through the link in any email we send. Even if you opt out of marketing, we'll still send important information about courses you're enrolled in.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We take these seriously and have processes in place to honour them.

To exercise any of these rights, email us at contact@crenithova.com with your request. We'll respond promptly and guide you through the process.

Data Storage and Security

We store your information on secure servers located in Australia. Our technical team implements industry-standard security measures including encryption, firewalls, and regular security audits.

How Long We Keep Your Data

We retain your personal information only as long as necessary. Here's a general breakdown:

After these periods, we securely delete or anonymize your information unless we're legally required to keep it longer.

Sharing Your Information

We don't sell your personal data. That's not our business model, and it never will be. However, we do share information with specific third parties who help us run our services.

Service Providers

We work with trusted companies that process data on our behalf — things like payment processors, email service providers, and website hosting companies. These partners are contractually obligated to protect your information and can only use it for the specific services we've engaged them for.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, subpoena, or need to comply with Australian law enforcement requests. We'll always verify the legitimacy of such requests before releasing any data.

Business Transfers

If crenithova is acquired by another company or merges with one, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity continues protecting your privacy.

Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device. They help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality. You can't disable these without breaking the website.
• Analytics Cookies: Help us understand visitor behaviour and improve our content. These are optional.
• Preference Cookies: Remember your settings and choices to personalize your experience.

You can control cookie settings through your browser. Keep in mind that blocking certain cookies might affect how well the site works for you.

International Data Transfers

Your information is primarily stored and processed in Australia. If we need to transfer data overseas — for example, to a cloud service provider with international servers — we ensure appropriate safeguards are in place. This includes using contracts that require overseas recipients to handle your data according to Australian privacy standards.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're a parent who believes we've inadvertently collected data about your child, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If the changes substantially affect how we handle your information, we'll email you directly.

Continuing to use our services after we've posted changes means you accept the updated policy.

Third-Party Websites

Our website might link to external sites we don't control. Once you leave crenithova.com, this privacy policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit.

Data Breach Notification

If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme. We'll explain what happened, what information was involved, and what steps you should take.